24 hours notice is required to be eligible for a full refund. Less than 24 hours notice and no-shows may be charged full price without exception, unless you have selected the Trip Protection add-on.
PRIVATE CHARTER CANCELLATIONS
120 hours (5 days) notice is required to be eligible for a full refund. Less than 5 days but more than 48 hours notice will lose the trip deposit (or 20% of total payment) without exception. Trips canceled with less than 48 hours notice and no-shows may be charged full price without exception. The credit card on file will be charged in full for the appropriate balance due at the time of cancellation.
Rescheduling Rules and Fees
Guests who reschedule with less than 24hrs notice are subject to a $20 per person rescheduling fee. All rescheduling fees and open balances must be paid at the time of rescheduling by credit or debit card (cash payments are not permitted).
Guests who reschedule with less than 24hrs notice are no longer eligible to be refunded on the rescheduled trip for any reason – including, but not limited to, weather cancellations.
TOUR MINIMUMS
A combined minimum of 10 guests is required for a tour to operate. Should a tour not meet the tour minimum, customers will have the option to reschedule or receive a full refund. While advanced notice will be provided when possible, tour cancellations may be up until 1-hour before the activity start time.
INCLEMENT WEATHER OR COMPANY CLOSURES
Trips will run rain or shine. All trips are subject to change or may be canceled without notice due to the weather or other unforeseen circumstance. The company will make the final decision and may cancel at any time should the weather conditions be deemed unsafe or unfit to complete the activity. Customers will have the option to reschedule or receive a full refund in the case of any operator cancellation. While advanced notice will be provided when possible, tour cancellations may occur up until the activity start time.
