Frequently Asked Questions

FAQ


  • Chevron down Where are you located?
  • We’re in the Kewalo Basin Harbor, about a 15 to 20-minute drive from most resorts in Waikiki. For GPS purposes, our address is 1109 Ala Moana Blvd Honolulu, HI 96814. The Haleiwa Queen is docked at slip FA1. You can find it at the front of the harbor along Ala Moana Boulevard, close to the entrance near the cross street at Ward Ave.

  • Chevron down Do you provide transportation from Waikiki?
  • No. You must make your own arrangements to meet us at the Kewalo Basin Harbor. There is plenty of cheap parking at the harbor, or you can take a taxi or app-based ride share service like Uber and Lyft.

  • Chevron down What kind of boat is it?
  • The Haleiwa Queen is a 50-foot power catamaran with glass viewing ports on the bottom so you can see what’s going on underwater without ever getting wet!

  • Chevron down Is the boat handicap accessible?
  • Passengers with mobility issues need to be able to take a step across from the dock to the boat in order to board, and then guests can then be immediately seated. Our crew can assist if needed — just make sure to arrive a little bit early! Once on board, there is plenty of space for all our guests. Walkers and collapsible wheelchairs can be brought on board. Motorized chairs or scooters are not allowed.

  • Chevron down Do people get seasick often?
  • Our boat is very stable in the water, so we rarely have people getting seasick. That said, if you’re worried about it or especially prone to motion sickness, we recommend taking your preferred brand of seasickness medication about two hours before boarding the catamaran.

  • Chevron down What do we see aboard the glass-bottom boat?
  • Expect to see local reef fish, turtles, eels, beautiful living reef formations, and the famous South Shore of Oahu. You get spectacular views of Waikiki, Diamond Head, and the cityscape of downtown Honolulu. Sharks, dolphins, and whales may also be seen depending on the season.

  • Chevron down Is there a bathroom on board?
  • Yes, there is one marine head on the boat.

  • Chevron down Are any food or drinks provided?
  • We provide water and juice on all cruises. You are also welcome to bring you own food and drinks (including adult beverages) on any of our cruises. We even have coolers with ice that you can use.

  • Chevron down Do you allow swimming or snorkeling on your cruises?
  • We do not allow guests to swim on our regular public cruises. That said, if you book a private charter, you can opt for a swim or snorkel stop.

  • Chevron down When is the best time for whale watching?
  • Whale watching season runs from November to May.

  • Chevron down What kind of whales are out there during the season?
  • You can see majestic humpbacks, who are in Hawaiian waters to mate and calve during the winter.